Offizielle Hotel Hideaway Fanseite & Wiki
Lost and Found
What is the Lost and Found?

Lost and Found is a loot box type of gambling machine within the Oasis Lobby. The Lost and Found contain suitcases which you can open. Within suitcases you could win extra cookies to give to your friends, exclusive clothes, extra ad views, or even some coins or diamonds!

Lost and Found at the Oasis Lobby
Inside Lost and Found
How can I get Suitcases?
You can get suitcases from the Lost and Found in the Oasis Lobby. Once you have tapped on the Lost and Found, you need to watch an ad to get a suitcase coupon. You can get up to 2 suitcase coupons this way.
 
You can also get suitcases from the following ways:
  • Doing your daily tasks
  • Participating in the Trial of Style
  • Purchasing offers
  • From Friendship gifts
What are the different types of Suitcases?

There are three different types of suitcases:

  • Regular Suitcase –  This is the standard suitcase where the prize value won’t be as good as the others.
  • Golden Suitcase  – The gold cases have better rewards than the regular cases. You can be guaranteed a golden case if you open all 3 suitcases. 
  • Crystal Suitcase  – Crystal suitcases are the rarest suitcase which give the best rewards.
Regular, Golden and Crystal suitcases
Suitcase Probability Percentages

Below are the chances of getting items from each suitcase: 

Regular
suitcase
Frequently Normal Rare Epic
Cookies 45.19% 22.61% 7.18% 0.00%
clothing 26.33% 13.12% 0.00% 0.00%
Coins 23.62% 11.80% 3.73% 0.19%
Ad
block
16.41% 2.61% 0.00% 0.00%
Wheel of Fortune
Spin /
16.31% 8.16% 2.59% 0.14%
Diamonds 0.00% 0.00% 0.00% 0.00%
Exclusive
items
(4 stars)
0.00% 0.00% 0.00% 0.00%

 

Golden
suitcase
Frequently Normal Rare Epic
Cookies 49.91% 25.03% 7.87% 0.00%
clothing 23.80% 11.92% 3.79% 0.00%
Coins 32.55% 16.15% 5.16% 0.27%
Ad
block
30.77% 10.51% 0.00% 0.00%
Wheel of Fortune
Spin /
23.73% 11.86% 3.75% 0.19%
Diamonds 23.69% 11.84% 3.75% 0.20%
Exclusive
items
(4 stars)
0.00% 0.00% 2.50% 0.78%

 

Crystal
suitcase
Frequently Normal Rare Epic
Cookies 30.41% 15.32% 48.37% 0.00%
clothing 28.48% 14.14% 16.40% 0.83%
Coins 33.68% 16.91% 22.87% 1.19%
Ad
block
34.57% 11.69% 0.00% 0.00%
Wheel of Fortune
Spin /
28.46% 14.24% 16.26% 0.87%
Diamonds 28.58% 14.23% 16.11% 0.84%
Exclusive
items
(4 stars)
0.00% 0.00% 4.17% 1.35%

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