What is the Lost and Found?
Lost and Found is a loot box type of gambling machine within the Oasis Lobby. The Lost and Found contain suitcases which you can open. Within suitcases you could win extra cookies to give to your friends, exclusive clothes, extra ad views, or even some coins or diamonds!


How can I get Suitcases?
You can get suitcases from the Lost and Found in the Oasis Lobby. Once you have tapped on the Lost and Found, you need to watch an ad to get a suitcase coupon. You can get up to 2 suitcase coupons this way.
You can also get suitcases from the following ways:
- Doing your daily tasks
- Participating in the Trial of Style
- Purchasing offers
- From Friendship gifts
What are the different types of Suitcases?
There are three different types of suitcases:
- Regular Suitcase – This is the standard suitcase where the prize value won’t be as good as the others.
- Golden Suitcase – The gold cases have better rewards than the regular cases. You can be guaranteed a golden case if you open all 3 suitcases.
- Crystal Suitcase – Crystal suitcases are the rarest suitcase which give the best rewards.

Suitcase Probability Percentages
Below are the chances of getting items from each suitcase:
Regular suitcase |
Frequently | Normal | Rare | Epic |
Cookies | 45.19% | 22.61% | 7.18% | 0.00% |
clothing | 26.33% | 13.12% | 0.00% | 0.00% |
Coins | 23.62% | 11.80% | 3.73% | 0.19% |
Ad block |
16.41% | 2.61% | 0.00% | 0.00% |
Wheel of Fortune Spin / |
16.31% | 8.16% | 2.59% | 0.14% |
Diamonds | 0.00% | 0.00% | 0.00% | 0.00% |
Exclusive items (4 stars) |
0.00% | 0.00% | 0.00% | 0.00% |
Golden suitcase |
Frequently | Normal | Rare | Epic |
Cookies | 49.91% | 25.03% | 7.87% | 0.00% |
clothing | 23.80% | 11.92% | 3.79% | 0.00% |
Coins | 32.55% | 16.15% | 5.16% | 0.27% |
Ad block |
30.77% | 10.51% | 0.00% | 0.00% |
Wheel of Fortune Spin / |
23.73% | 11.86% | 3.75% | 0.19% |
Diamonds | 23.69% | 11.84% | 3.75% | 0.20% |
Exclusive items (4 stars) |
0.00% | 0.00% | 2.50% | 0.78% |
Crystal suitcase |
Frequently | Normal | Rare | Epic |
Cookies | 30.41% | 15.32% | 48.37% | 0.00% |
clothing | 28.48% | 14.14% | 16.40% | 0.83% |
Coins | 33.68% | 16.91% | 22.87% | 1.19% |
Ad block |
34.57% | 11.69% | 0.00% | 0.00% |
Wheel of Fortune Spin / |
28.46% | 14.24% | 16.26% | 0.87% |
Diamonds | 28.58% | 14.23% | 16.11% | 0.84% |
Exclusive items (4 stars) |
0.00% | 0.00% | 4.17% | 1.35% |